Technology Support - Computers / Phones / InternetThe ResNet office is now open (even though the door is closed - please ring the door bell), and we are also available through the following methods:
* Email: email@example.com or firstname.lastname@example.org
* Phone: Call us at 208-885-5507
* Microsoft Teams: Start a chat with email@example.com
We are happy to help with any issues you may be having with your technology. We will work with you remotely if possible, or on-site if necessary.
The University of Idaho ResNet team provides a broad range of technical support for all students residing with Housing & Residence Life.
As a team, ResNet has the knowledge to troubleshoot most technologies, and we can answer any questions that you may have.
We are conveniently located in the Wallace Residence Complex, in close proximity to all of the residence halls. This helps to minimize the time to correct any problems a student may be experiencing, which assists them in continuing toward success in their academic goals.
Some of the Services Provided by ResNet
- We assist in setting up and troubleshooting both wired and wireless network access on campus
- We help to determine the cause of computer hardware problems and advise on the best course of action to get your system back up and running
- We help install, set up, and troubleshoot any software that you may need for your computer
- We can give you a basic understanding of the use and purpose of your software
- We install new operating systems on your computer for you and get basic settings configured for efficient use of your computer
- We inspect computers and advise you on the alternatives available to remove malicious programs and clean your computer for you
Connect to the Internet
In order for you to plug in ANY wired Ethernet device, you would connect it to any of the active ports on the bottom of the Cisco Router using a cat5 Ethernet cord (note: one port is a pass-through and is not necessarily set up for use). If you do not have a Cisco router, the B or C ports on the wallplate are usually active. The wired MAC address of the device needs to be registered as a wired device at https://help.uidaho.edu/avsetup.Wireless connection for computers, tablets, and phones:
Connect to the AirVandalHome wireless network using your NetID and Password. The AirVandalHome network is a WEP2-Enterprise network that requires a username and password to connect, so generally only phones and computers will work. AirVandalHome does not require MAC registration.
Android Operating Systems do require you to change some settings when connecting. Please make sure to select MSCHAPv2, PEAP, and change the certificate to Do Not Validate.*NEW* Wireless Connection for TV's, Game Consoles, and other Internet of Things (IOT) devices that cannot use a user name and password:
The AirVandalGuest network will not allow IOT devices that are not registered to connect to the network for longer than 24 hours until they are registered.
To bypass this requirement, residents can register the wireless MAC address of the device as an IOT device at https://help.uidaho.edu/avsetup. 10 minutes after registration, you can reconnect to the AirVandalGuest wireless network using the password: GoVandals!
Instructions on how to find a MAC address for your device can usually be found on YouTube or Google. If you need assistance, please call ResNet and we can help.
Please note that the AirVandalGuest bypass is only for IoT devices in residence halls and apartments and is not intended for any device that is able to connect to AirVandalHome using a username and password. ITS may remove a device from the bypass that is not considered an IoT device.
If you have any questions or problems, ResNet is happy to help. We can be reached at 208-885-5507 or by email at firstname.lastname@example.org.