Technology Support - Computers / Phones / Internet

The ResNet office has moved to the 2nd Floor of the Wallace building. We are also available through the following methods:

    * Email: or

    * Phone: 208-885-5507

We are happy to help with any issues you may be having with your technology. We will work with you remotely if possible, or on-site if necessary.


The University of Idaho ResNet team provides a broad range of technical support for all students residing with Housing & Residence Life.

As a team, ResNet has the knowledge to troubleshoot most technologies, and we can answer any questions that you may have.

We are conveniently located in the Wallace Residence Complex, in close proximity to all of the residence halls. This helps to minimize the time to correct any problems a student may be experiencing, which assists them in continuing toward success in their academic goals.

Some of the Services Provided by ResNet
Internet Access Setup and Troubleshooting
  • We assist in setting up and troubleshooting both wired and wireless network access on campus
Hardware and Software Troubleshooting
  • We help to determine the cause of computer hardware problems and advise on the best course of action to get your system back up and running
  • We help install, set up, and troubleshoot any software that you may need for your computer
  • We can give you a basic understanding of the use and purpose of your software
Operating System Installation and Setup
  • We install new operating systems on your computer for you and get basic settings configured for efficient use of your computer
Virus and Malicious Software Removal
  • We inspect computers and advise you on the alternatives available to remove malicious programs and clean your computer for you

Connect to the Internet
Access to the internet is easy! Simply read and follow the correct instructions for your type of device to get connected.

Wired Connection:

In order for you to plug in ANY wired Ethernet device, you would connect it to any of the active ports on the bottom of the Cisco Router using a cat5 Ethernet cord (note: one port is a pass-through and is not necessarily set up for use). If you do not have a Cisco router, the B or C ports on the wallplate are usually active. The wired MAC address of the device needs to be registered as a wired device at

Wireless connection for computers, tablets, and phones:

Connect to the AirVandalHome wireless network using your NetID and Password. The AirVandalHome network is a WEP2-Enterprise network that requires a username and password to connect, so generally only phones and computers will work. AirVandalHome does not require MAC registration.

Android Operating Systems do require you to change some settings when connecting. Please make sure to select MSCHAPv2, PEAP, and change the certificate to Do Not Validate.

*NEW* Wireless Connection for TV's, Game Consoles, and other Internet of Things (IOT) devices that cannot use a user name and password:

The AirVandalGuest network will not allow IOT devices that are not registered to connect to the network for longer than 24 hours until they are registered.

To bypass this requirement, residents can register the wireless MAC address of the device as an IOT device at 10 minutes after registration, you can reconnect to the AirVandalGuest wireless network using the password: GoVandals!

Instructions on how to find a MAC address for your device can usually be found on YouTube or Google. If you need assistance, please call ResNet and we can help.

Please note that the AirVandalGuest bypass is only for IoT devices in residence halls and apartments and is not intended for any device that is able to connect to AirVandalHome using a username and password. ITS may remove a device from the bypass that is not considered an IoT device.

If you have any questions or problems, ResNet is happy to help. We can be reached at 208-885-5507 or by email at

                                            Cisco 1                         Cisco 2

Some Important Links
Reset your NetID Password
Set up AirVandal WiFi
Register your Smart TV or Gaming Console
Install Microsoft Office
Install Sophos AntiVirus
Other ITS Tutorials

(208) 885-5507

Physical Address:
Wallace Residence Center
1080 W. 6th Street
Moscow, Idaho
2nd Floor

Mailing Address:
ResNet, Auxiliary Services
University of Idaho
875 Perimeter Drive
MS 2014
Moscow ID 83844-2014
Monday - Friday
  8:00am - 5:00pm